Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that cannot be returned for a refund: Custom-designed merchandise, special orders or any personalized engraved merchandise cannot be returned or exchanged. Products that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.